Reports and Analysis (SMS)

Reporting on all text message activity

To report on all SMS activity recorded in LHFC CRM, you can run the Activities report, available here: Reports > Contact Reports.

The SMS activity types are "Inbound SMS", "Mass SMS" and "SMS delivery".

You can then filter by SMS activity type and further by:

• message status (e.g. completed/scheduled)
• date and time
• which group or tag the recipient is in
• and characteristics of the recipients themselves, such as their name and location.

Finally, to update the results click "Preview Report" at the bottom of the Filters window.